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COMPANY
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Company Name
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Astrex Co., Ltd.
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Store Name
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Yoshimune Knives
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Representative
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Hiroyuki Tazawa
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Headquarters
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Yoshimune Knives, 537-1 Nakano-cho, Nakagyo-ku, Kyoto-shi, Kyoto 6048042, Japan
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Shipping
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Shipping Methods
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- Japan Post
- If you require another courier, please contact us.
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Delivery Dates
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- In-stock items: Shipment will be made in approximately 3 business days from the next day after your order is placed.
- Pre-order items: Will be shipped as soon as they arrive.
- If you purchase pre-order items and in-stock items simultaneously, the pre-order items will be delivered together as soon as they arrive.
- If you are in a hurry, please place separate orders for in-stock and pre-order items.
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PAYMENTS
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Available Payment Methods
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- Credit card (VISA, MasterCard, American Express)
- Amazon Pay
- Apple Pay
- Google Pay
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Charges Other than the Price of Goods
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- None.
- We provide free shipping to all destinations worldwide that our shipping partner can reach.
- Charges related to the destination country’s customs or import taxes are the buyer's responsibility.
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Cancellation Deadlines & Conditions
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- As a general rule, we do not accept order cancellations for customer reasons.
- If the customer does not receive the merchandise after it has been shipped from our store and returned to us, we will refund the merchandise price and cancel the order. Please understand this in advance.
- In such cases, please note that the customer will also be responsible for the costs incurred for delivery (shipping, return shipping, and handling).
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Please contact us via our Inquiry Form and provide your name, product name, date and time of purchase, and order number.
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RETURNS & EXCHANGES
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Return Deadlines & Conditions
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- We do not accept cancellations, returns, or exchanges due to customer reasons after an order has been completed.
- If the delivered product appears damaged or defective, or if you receive an item different from your order, we will replace the product.
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Please contact us within 7 days of receiving the product using our inquiry form.
- We cannot accept exchanges of products that have been received 8 days after delivery or due to customer's reasons such as wrong order.
- In case of damage or defect, please send us a picture of the item before returning it to us.
- If photos cannot confirm the damage or defect, we may not be able to accept the replacement. Please understand this in advance.
- We may refund the product price if the product is out of stock or if a replacement is unavailable.
- Customers who wish to return or exchange an item must contact us in advance to request a return or exchange.
- If an item is returned to us without prior notification, we will refuse the return or exchange. Please understand this in advance.
- In such cases, please note that the customer will also be responsible for the costs incurred for delivery (shipping, return shipping, and handling).
- Cooling-off is a system to protect consumers in door-to-door sales, telemarketing sales, etc.
- The cooling-off period does not apply to mail-order sales, including those on this website. Please understand this in advance.
- When contacting us, please provide your name, product name, date and time of purchase, and order number.
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Exchange & Return Conditions
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- Due to the nature of our products, we will check the status of returns and exchanges when the customer contacts us in advance. Depending on the contents, we may not be able to accept returns or exchanges.
- Cases in which returns or exchanges are refused
- Initial defects after the specified number of days have elapsed from product arrival.
- The color, shape, or other appearance of the product is different from the image.
- Reasons such as damage, scratches, or stains on the packing box (excluding significant damage caused by problems during delivery, etc.)
- Other cases in which we deem that we cannot respond to the request.
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